Senior Service Engineer

Overview

Provide technical support on all Elekta products, with a focus on X-ray products and electronics in the healthcare industry.

What you'll do

• Independently perform routine troubleshooting and repairs on the designated modality, diagnosing the problem within the given area while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on the designated and secondary modality within the given area.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/high voltage modulators (20-50 kV, 1500A), and on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyse, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurate service reports from customers, signed and sealed, closure of calls in systems, timesheets, expense reports, film badges and other paperwork as assigned.
• Manage parts inventory, ordering for required sites and handling return of parts (part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company computer, parts, and tools.
• Manage service business new contract collection, existing contract renewals and payment collections.
• Achieve all Elekta processes and close all KPIs as assigned.
• Incorporate Elekta Values into all department functions and responsibilities, and adhere to all Elekta directives, policies, and procedures.
• Perform other related duties as assigned or requested.
• Customer interaction with a strong relationship mindset, faster responsiveness and team player attributes.

What you'll need

• Degree preferably in Electronics or equivalent, such as a Diploma.
• Minimum of 7-10 years of related field service experience.
• Strong technical acumen, specifically on X-ray products, and knowledge of electronics in the healthcare industry.
• Good electro-mechanical aptitude.
• Computer literate.
• Proficiency in the use of test equipment and hand tools, including oscilloscopes and multi-meters.
• Good understanding of Good Manufacturing Practice, including ESD requirements.
• Good knowledge of IT interfacing systems such as hardware, IP configuration, networking and DICOM.
• Effective written and verbal communication skills.
• Good English skills, especially reading and writing, with good listening comprehension.
• Exceptional customer service skills and the ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Willingness to travel when required and to work independently.
• Uphold Elekta's philosophy and policies, maintaining appropriate controls to ensure full compliance with applicable laws and regulations.

Nice to have

• Good English listening comprehension with oral English capabilities.
• AERB radiation certification, if available.

Details

• Location: Gurgaon.
• Physical demands: occasionally stand, walk, sit, use hands to handle objects and tools, reach, talk and hear; occasionally lift and/or move light to moderate weight; close vision with ability to adjust focus.
• Work environment: moderate noise level and temperature.
• Travel: up to --% of the time.