Senior ServiceNow Engineer – Platform Operation and Reliability

Overview

Senior ServiceNow Engineer responsible for end-to-end ServiceNow platform operations and reliability, including production support, incident management, and continuous platform improvement.

What you'll do

• Lead day-to-day ServiceNow production support across Tier 1 and Tier 2 teams.
• Ensure platform availability, reliability, and performance across environments.
• Manage support operations for multiple ServiceNow modules and instances.
• Act as primary escalation point for P1 and P2 incidents and lead major incident bridges.
• Drive root cause analysis (RCA), corrective actions, and preventive measures.
• Own ServiceNow support service delivery, including KPIs/SLAs and operational metrics.
• Oversee change and release governance across environments, including deployment readiness reviews.

What you'll need

• 10+ years of experience.
• Hands-on ServiceNow platform administration and development experience.
• Experience with core modules: ITSM, Service Catalog, CMDB, Knowledge Management, Change, and Incident Management.
• Good understanding of integrations using REST/SOAP APIs.
• Experience supporting multi-instance ServiceNow environments.
• Knowledge of release and deployment processes.
• Ability to lead teams and mentor Tier 1 and Tier 2 support teams.

Details

• Location: Bengaluru (Innovator Building, Intl Tech Park, Whitefield Rd).
• Weekly hours: 40.
• Time type: Regular.