Senior Software Engineer - AI Tools

Overview

Senior Solutions Engineer (ESS ID&F) responsible for the development and release of ID&F products across the software development lifecycle.

What you'll do

• Provide operational guidance and product consultancy to regional delivery and support teams.
• Support client incidents during the software development lifecycle.
• Drive AI-native automation and innovation improvements for ID&F products.
• Contribute to internal knowledge sharing such as product improvements and documentation optimization.
• Deliver technical input to enhance product deliverability and support customer advocacy.
• Troubleshoot complex problems and recommend improvements with quantifiable solutions.

What you'll need

• Hands-on experience using AI tools such as AI-assisted coding, code generation, content generation, automated testing, and AI-powered DevOps.
• Ability to deliver and troubleshoot SaaS and on-prem/hosted solutions.
• Experience with cloud services, deployment, and management (AWS including scaling, tuning, CI/CD practices).
• Experience with DevOps and CI/CD (Git/Jenkins/Ansible/Terraform or similar).
• Experience with alerting & monitoring tools (Splunk, Dynatrace).
• Understanding of XML, JSON, and Swagger.
• Experience with Docker/Kubernetes/EKS/Kafka and API test tools (Bruno/Postman/SOAP UI).

Details

• Interact with multiple levels of the organization across multiple time zones.
• Report to a Senior Manager.