Senior Software Engineer – ServiceNow Developer

Overview

Senior Software Engineer focused on ServiceNow, supporting the ServiceNow platform for production support (SRE) and building technical solutions across ITSM, CSM and Service Portal.

What you'll do

• Participate in daily and weekly scrum meetings and related activities.
• Engage in incident and problem management, investigating and resolving issues in line with SLA/SLO.
• Investigate recurring issues, identify root causes and implement preventive solutions to improve platform resilience (RCA).
• Perform routine health checks, monitor system performance and integration failures.
• Plan and carry out upgrade activities for ServiceNow releases.
• Support release validations, post-release monitoring and deployment checklists.
• Maintain technical runbooks, troubleshooting guides and knowledge base articles.
• Own detailed design and build of integrations with ServiceNow.
• Conduct design reviews and provide technical leadership.
• Perform hands-on development for code fixes, enhancements and platform initiatives (security, monitoring, availability, compliance, integrations).
• Improve AI literacy and contribute to AI and AIOps initiatives to build platform automation.
• Ensure adherence to code quality, unit testing and security standards.

What you'll need

• Bachelor's or master's degree in computer science, technology or equivalent field.
• 5 to 10 years of industry-proven overall experience, with a minimum of 5 years in ServiceNow.
• Proven, hands-on experience delivering ServiceNow technical solutions.
• Advanced level of experience and knowledge of the ServiceNow platform.
• Strong hands-on experience in ServiceNow.
• Strong technical knowledge of UI Actions, Imports, transforms, Menus, workflows, catalog requests, Scripting, Business Rules, Jobs, etc.
• Experience with web services, integration protocols, integration hub/spokes, and SOAP/REST based APIs.
• Well versed in ITSM concepts (change, problem, incidents).
• Strong knowledge of AngularJS, JavaScript and client/server scripting in ServiceNow.

Nice to have

• Understanding of CSM (Customer Service Management) in ServiceNow.
• Experience with mid-server, CMDB data models, classes and relationships.
• ServiceNow certified engineer.
• Any external integration platform knowledge or experience, e.g. Boomi, TIBCO.
• AI, AIOps and machine learning skills within or outside of ServiceNow.

Details

• Location: Bangalore Office BLS2.
• This is a new position within the organization.