Senior Solution Engineer (IT)

Overview

Senior Solution Engineer focused on OT and industrial environments (SCADA, ICS, cyber-physical systems), working with critical infrastructure operators including water treatment facilities to uncover customer challenges and demonstrate how OPSWAT solves them.

What you'll do

• Work with AEs and partners to grow OPSWAT's OT and critical infrastructure business
• Manage customer requirements, expectations, and solution buy-in across IT and OT stakeholders
• Maintain and frequently deliver high-impact demos of OPSWAT's OT security solutions (e.g., MetaDefender Industrial Firewall, MetaDefender OT Access, endpoint and patch management for OT)
• Manage, deliver, and present detailed responses to RFPs, including those from water utilities and other regulated critical infrastructure operators
• Nurture partner relationships and their technical understanding of OPSWAT's OT portfolio
• Speak at conferences and seminars focused on OT/ICS security and critical infrastructure protection
• Conduct workshops, proof of value, and post-sale transitions on plant floors and in control room environments

What you'll need

• Experience supporting sales into state, local, or education government accounts, or water/wastewater utilities
• A history of developing new and expansion business with public-sector or utility customers
• Comfort leading discussions with all customer levels, from agency leadership to plant operators and IT/OT administrators
• Strong presentation and demo skills
• Working knowledge of OT/ICS/SCADA environments, and awareness of regulatory frameworks affecting water utilities (e.g., EPA and state cybersecurity requirements)
• Experience installing and troubleshooting enterprise or industrial applications
• Problem-solving abilities; skilled at identifying and resolving customer pain points

Nice to have

• Familiarity with public-sector procurement and contract vehicles (e.g., GSA Schedule, SEWP, state/local contracts)

Details

• Location: AMER, remote