Senior Solutions Engineer, Observe

Overview

Senior Solutions Engineer for Observe, Snowflake's AI-powered observability platform built on the Snowflake AI Data Cloud, serving as the primary technical resource for the Sales team.

What you'll do

• Conduct in-depth technical discovery sessions with prospects to understand their current environment, challenges, and specific observability requirements.
• Tailor and deliver compelling product demonstrations and technical presentations that showcase how the solution addresses customer needs.
• Design, scope, and manage technical evaluations and Proof of Concepts, ensuring successful setup and demonstration of value within the customer's environment.
• Document POC findings and present clear, persuasive results back to the customer.
• Partner closely with Account Executives to develop and execute technical sales strategies.
• Act as the technical subject matter expert throughout the sales cycle, from initial contact to final contract.
• Serve as the voice of the customer to Product Management and Engineering teams, providing feedback on product capabilities, market needs, and the competitive landscape.
• Develop and maintain technical sales collateral, including demo environments, presentations, and best practice guides.
• Deliver technical training to the broader Sales organization.

What you'll need

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
• Deep technical understanding and practical experience with modern Observability concepts (metrics, logging, tracing) and tools (e.g., Prometheus, OpenTelemetry, Grafana, ELK Stack).
• Familiarity with cloud-native technologies (Kubernetes, Docker, Microservices) and major cloud platforms (AWS, Azure, GCP).
• Strong verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Nice to have

• Experience selling to Developer, DevOps, and Site Reliability Engineering (SRE) personas.
• Prior experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) company.

Details

• Location: New York, NY, United States.
• Travel to client sites and industry events as required.