Senior Solutions Engineer | Canada | Remote

Overview

Senior Solutions Engineer on Grafana Labs' Enterprise Solutions Engineering team, serving as the in-house, customer-facing product expert who drives technical pre-sales and customer success for Grafana Cloud.

What you'll do

• Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What you'll need

• 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space
• First class written and oral communication skills
• Ability to skillfully articulate the value proposition and technical advantages of the products
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, and creative

Nice to have

• Previous post-sales or engineering experience; recent coding bootcamp graduates may also be considered

Details

• Location: Canada (ideally located in Canada)
• Work mode: Remote, as a remote-first company requiring collaboration with an international team
• Compensation: OTE CAD 196,000 - CAD 255,000, plus Restricted Stock Units (RSUs)
• In-person onboarding provided
• Global annual leave policy of 30 days per annum, including 3 days reserved for Grafana Shutdown Days