Senior Specialist

Overview

Senior Specialist role in Maersk GSC's operations team, assisting customers with import customs and shipping issues while working closely with local co-workers.

What you'll do

• Assist customers with their issues and collaborate closely with local co-workers to ensure prompt exception handling.
• Maintain a high level of customer centricity and deliver excellent customer service.
• Take ownership of issues with low tolerance for delays and inaccuracies.
• Read and respond to both internal and customer emails within the defined SLAs for specific communication channels.
• Adhere to system workflows and respond within strict deadlines.
• Take on additional responsibilities such as reports and analysis based on business requirements.
• Meet all import custom manifest service and deadline requirements to eliminate any service failures.
• Follow standardized processes and tasks without compromising customer experience.

What you'll need

• Experience in Import Customs Manifest.
• Graduates with over 3-4 years of Shipping and Logistics (Customs) experience and good communication skills.
• Strong understanding of the end-to-end shipping cycle.
• Structured and attentive to quality.
• Ability to handle complex data and processes.
• Contributes ideas and suggestions for overall improvement of the operations business unit.
• Flexible to work in rotational shifts.
• Ability to work in an agile environment.
• Ability to accept change and make the best of any situation.
• Cross-learning capability and supporting the team as needed, being an engaged team member.
• Proficient with computer and MS Office applications especially Excel and Word.
• Good typing speed.

Details

• Location: Pune, India.
• Rotational shifts.