Senior Specialist - Transactional Services

Overview

Senior Specialist in Transactional Services within Marsh's reinsurance and capital business, handling reinsurance contract documentation, premium and claims transactions, and reinsurer and client communication.

What you'll do

• Set up risk on system basis contract documents and broker instruction sheets, and generate covering letters (EOC) for clients.
• Create premium transactions and generate LPANs and closing instructions.
• Understand and analyse claims documents from clients, set up claims on system, create claims transactions and generate documents.
• Submit documents to reinsurers.
• Monitor agreements, following up with clients and reinsurers.
• Handle enquiries from reinsurers and clients.
• Produce accurate client and underwriter documentation within specified turnaround times.
• Keep up to date with core product principles and regulations, and ensure statutory and company regulations are followed.
• Achieve individual performance measures and contribute to departmental KPIs and service level agreements.
• Enhance customer and client experience across the end-to-end business process.
• Maintain relevant records, logs, timesheets and work hygiene as required by management and for MIS purposes.
• Take ownership of work queues and ensure proper handover to team or line manager during absence.
• Support, assist and provide guidance to less experienced colleagues, and perform quality checks for them as needed.
• Participate in training programs and team meetings, and contribute to team initiatives.

What you'll need

• 5+ years of experience in reinsurance broking in the operations area.
• Good written and verbal communication skills (mandatory).
• Technical expertise in XOL, premiums, claims, facultative and proportional treaty business.
• Logical reasoning and prioritization skills.
• Problem solving and analytical skills.
• Experience interacting with international customers.
• Good understanding of insurance and reinsurance business and processes.

Nice to have

• Excellent presentation and MS PowerPoint skills.
• Good understanding of risk and financial regulatory bodies.
• Experience in regulations that govern insurance in the countries of operation (UK, US, Australia, Asia).

Details

• Based in Mumbai.
• Hybrid role: at least three days per week in the office, with one anchor day per week when the full team is together in person.