Senior Strategic Partnership Executive | Retail

Overview

Manage partner accounts and develop new key retail account alliances to generate leads and create new sales opportunities, conducting business reviews of strategic accounts to enhance customer satisfaction and identify revenue growth opportunities.

What you'll do

• Work with Sales to develop and maintain strong relationships throughout the account's organization.
• Manage projects to ensure timely and successful delivery of solutions provided by Epicor.
• Develop key goals and metrics for each account, and measure and report on them monthly or quarterly.
• Define and implement programs that support defined objectives.
• Assist with high severity requests or issue escalation as needed.
• Manage contracts, billing and rebates (if applicable), providing Epicor management time to respond to contract renewals and price change options.
• Hold at a minimum quarterly meeting with each account.
• Work with customers to ensure Epicor retail products are being utilized effectively and efficiently.
• Support the implementation of an annual operating plan process.
• Conduct business reviews of strategic accounts to enhance customer satisfaction and identify opportunities for revenue growth.
• Evaluate program trends and provide analysis recommendations to management.

What you'll need

• Ability to work with internal and external stakeholders in a distributed retail environment.
• Excellent written and oral communication and interpersonal skills.
• High energy, positive attitude, and a strong work ethic.
• Excellent organizational and project management skills.
• Passion for the technology industry.
• Excellent time management and interpersonal skills.
• Experience working in a fast-paced, high-performance environment.

Nice to have

• 7+ years of applicable experience and demonstrated success in the retail space.
• 5+ years of specialized ERP industry experience.
• Familiarity with Ace or similar Epicor customers (strongly preferred).
• Bachelor's degree (or equivalent experience).

Details

• Location: US, Remote.
• Salary range: $94,000 to $151,000 USD (national average for this job title, not specific to Epicor; actual compensation varies by experience, qualifications and market factors).