Senior Team Lead, Facilities Security

Overview

Supervise daily operations of a team of Security Officers at an NTT Global Data Centers facility, delivering security protocols, client requirements and incident response.

What you'll do

• Supervise daily operations for a team of Security Officers, including planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work delegated by Security leadership.
• Aid in identifying and attracting talent by participating in recruitment, assessing qualifications, interviewing candidates, and hiring individuals to join the team.
• Contribute to and support the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel.
• Coach and guide Security teams by modelling professional conduct and adhering to security policies and safety regulations at assigned work sites.
• Guide team members on the special or unique requirements for NTT GDC clients, ensure those requirements are met, and maintain client relationships.
• Remain alert and monitor security operations at all times during shift to ensure the data centre and surrounding property are secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.
• Manage compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.
• Coordinate Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.
• Act as the first point of contact during security incidents, assist with investigations, gather evidence, prepare incident reports, and collaborate with stakeholders to resolve incidents.
• Administer the operation of all security-related systems on shift, such as access control, CCTV, digital video recording, and photo badging.
• Review utilisation and maintenance of security equipment.
• Prepare and review periodic security reports to clients and internal leadership.
• Organise and conduct predefined actions in emergency situations and render first aid in events ranging from fire and work accidents to illness.
• Execute documented procedures and policies to ensure achievement of key responsibilities.
• Manage procurement of essential equipment spares and office supplies for designated staff and shift, maintaining inventory levels.
• Recommend improvements to recordkeeping software to capture accurate security officer activities.
• Ensure all Security Guards on shift meet NTT GDC Grooming and Uniform Standards.
• Perform other duties as assigned; regular, predictable attendance is essential for satisfactory performance.

What you'll need

• Familiarity with security management, preferably in a data centre or critical infrastructure environment.
• Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures.
• Recognition of leadership skills with the ability to learn to motivate and manage a team effectively.
• Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities.
• Good communicator, written and verbal, able to interact with stakeholders at all levels.
• Functional in stressful situations, remaining calm while making critical decisions.
• Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software.
• Familiar with occupational hazards and safety rules.
• Ability to coach and mentor a team of Security Guards.
• Ability to interact effectively with a variety of internal and external stakeholders using good collaboration and engagement skills.
• Ability to balance and plan the short-term and long-term actions of the team.
• Strong customer service focus.
• Ability to work in a fast-paced and deadline-driven environment.
• High School or GED required.
• Post-school qualification, or equivalent combination of work experience and occupational training or certifications.
• Prior solid relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention.
• Prior solid relevant experience using security systems and tools, for example access control systems and CCTV.
• Developing experience in managing a team of Security Guards.

Nice to have

• Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security Professional (CISSP), or Physical Security Professional (PSP).
• CPR/First Aid Certification.
• Prior solid law-enforcement and/or military schooling.

Details

• Location: Bengaluru, India.