Senior Technical Marketing Engineer

Overview

Senior Technical Marketing Engineer (TME) on the Product Management team, reporting to the Director Technical Marketing Engineer. Drives technical enablement, customer validation, and field readiness for Zscaler's next-generation Zero Trust Branch solutions. This is a remote role within the USA.

What you'll do

• Lead customer Proof of Value (POV) engagements and field validations by directly owning and executing hands-on technical POVs, architectural demonstrations, and pilot evaluations with enterprise prospects and customers.
• Architect, build, and maintain advanced physical and virtual lab topologies simulating complex enterprise branch, edge, and retail network environments to test product behavior, interoperability, and real-world scale.
• Serve as the direct technical escalation bridge between field teams and core engineering to diagnose, reproduce, and resolve critical L2/L3 networking escalations, network segmentation challenges, and packet-level anomalies during active customer pilots.
• Author technical documentation, including step-by-step deployment runbooks, reference architectures, white papers, competitive test plans, and solution briefs.
• Create and conduct technical training programs, interactive workshops, and webinars for Systems Engineers, professional services, and channel partner architects.

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
• 5+ years of hands-on experience in technical marketing, solutions architecture, or advanced systems engineering.
• Deep subject matter expertise in enterprise routing, switching, TCP/IP, L2/L3 network segmentation, and tunneling protocols (WireGuard, IPsec, VxLAN).
• Proven track record of leading and winning hands-on customer Proof of Value (POV) pilots and executive architectural evaluations in complex enterprise and distributed edge networking environments.
• Hands-on proficiency in building and maintaining multi-vendor physical and virtual network lab topologies using bare-metal appliances, hypervisors (ESXi, KVM), and network emulation platforms (EVE-NG, GNS3).
• Advanced packet analysis and troubleshooting expertise using Wireshark, tcpdump, and traffic generation tools to diagnose routing anomalies, latency/jitter, MTU issues, and NAT/firewall traversal.
• Demonstrated track record of authoring production-grade technical collateral (deployment runbooks, reference architectures, white papers) and delivering technical enablement sessions to sales engineering, professional services, and partner teams.

Nice to have

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Practical experience with Python, Bash scripting, or infrastructure-as-code and configuration management tools (e.g., Ansible, Terraform, REST APIs) to automate lab deployment, test execution, and repetitive networking workflows.
• Working knowledge of public cloud networking architectures (AWS VPCs/Transit Gateways, Azure Virtual WAN, GCP Cloud Routers) or container networking environments (Docker, Kubernetes) connecting distributed branch edges to cloud workloads.
• Recognized networking or security certifications (e.g., CCIE/CCNP Enterprise or Security, JNCIP, PCNSE) or direct architectural experience with retail, kiosk, IoT/OT, or cellular WAN/5G failover deployments.

Details

• Location: Remote within the USA.
• U.S. citizenship required due to the nature of the assigned customers.
• Base pay range: $143,500 to $205,000 USD (base salary only, excluding commission, bonus, equity, and benefits).