Overview
Senior Technical Support Engineer for Focused Services, enabling customer success by handling complex post-sales cybersecurity support.
What you'll do
- Provide expert-level technical assistance for complex security issues through troubleshooting and configuration guidance.
- Own support cases end-to-end, including multi-vendor troubleshooting, fault isolation, root cause analysis, and ticket documentation.
- Communicate solutions to technical and executive stakeholders.
- Collaborate with cross-functional teams to address customer challenges and improve customer experience.
- Serve as a subject matter expert by identifying product defects via lab replication, network simulation, and performance testing.
- Travel to customer sites to expedite resolution of critical issues.
What you'll need
- Minimum 5 years of network security experience.
- BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related field (or equivalent military experience).
- Expertise in TCP/IP, LAN/WAN technologies, and routing protocols including BGP, OSPF, and EIGRP.
- Extensive troubleshooting experience with Remote Access VPN solutions involving IPsec, PKI, and SSL.
- Advanced ability to debug complex networks with understanding of OSI layer packet flow.
- Knowledge of networking operations including TCP/UDP, SNMP, IPv6, VLSM, CIDR, and NAT, plus authentication protocols including LDAP, TACACS+, and RADIUS.
- Proficiency with troubleshooting tools such as Wireshark and GNS3.
Details
- Location: Bangalore Bagmane Tech Park, India.
- Office full time (in-person) with flexibility when needed.
Read the full description and apply on the company’s own careers page.
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