Overview
Senior Technical Program Manager for Customer Support Security Strategy & Operations within DoorDash India’s GSIO organization, responsible for building and scaling the operating model for customer support security and platform integrity workstreams.
What you'll do
- Build and scale the GSIO Customer Support Security operating model.
- Design and operationalize an end-to-end operating framework across GSIO.
- Set governance standards including operational SLAs, escalation paths, and reporting cadences.
- Establish risk intake, prioritization, investigation coordination, escalation handling, remediation tracking, and post-mortems.
- Coordinate cross-functional incident and remediation programs for critical support security and platform integrity incidents.
- Drive executive alignment and rapid decision-making during critical escalations.
- Develop scalable processes using AI and automation to improve detection, triage, escalation, reporting, and operational scalability.
What you'll need
- 8+ years of experience in Technical Program Management, Program Management, Operations, Trust & Safety, Integrity Operations, or related fields.
- 4+ years leading large-scale cross-functional programs across technical and operational organizations.
- Experience partnering across Security, IT, Product, Engineering, Analytics, BI, and Operations teams.
- Strong understanding of support operations, integrity operations, platform risk, or operational security environments.
- Strong executive communication and stakeholder management skills.
- Comfort leveraging data, AI, automation, and operational intelligence systems.
Read the full description and apply on the company’s own careers page.
