Senior Travel Consultant - Afterhours

Overview

Senior Travel Consultant on Amex GBT's Traveler Care team, advising and arranging travel for corporate business clients. This is a 24/7 operation.

What you'll do

• Advise and arrange travel for corporate business customers, both individuals and groups
• Conduct analysis and research on travel options, and proactively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodation
• Use Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus; training may be provided
• Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What you'll need

• Passion for excellence in client service, including proactive anticipation of needs
• Native Galileo and Sabre GDS expertise
• Minimum 1 year experience of US and Asia bookings
• Minimum 1 year experience in corporate travel bookings
• Professional communication, written and verbal
• Attention to detail
• Act with integrity and look after personal traveler information
• Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolve customer issues quickly and independently or with suppliers
• Teamwork and openness to feedback

Nice to have

• Chat-hub experience

Details

• Location: Gurgaon, India
• Traveler Care team operates 24/7