Senior Travel Counselor - Visa

Overview

Senior visa officer role within a corporate travel services team, processing passport and visa applications for business clients.

What you'll do

• Act as visa officer, with willingness to jump in and flexibility in shifts to meet client needs.
• Accept, inspect and process passport and visa applications and supporting documents, ensuring they are acceptable and complete, all required information is provided, and payments are correct, in accordance with visa and consular office guidelines.
• Handle inquiries and concerns related to the application process and procedures by telephone, email and in person.
• Produce and review all documents, meeting the specific requirements of visa and consular offices.
• Prepare all passport and visa applications received for transmittal, including completing forms and mailing documents.
• Collect payments, issue receipts, complete daily cash reports and reconcile financial reports.
• Follow up on mailings that appear to be undelivered.
• Advise staff on new laws and policy changes affecting passport and visa applications and ensure compliance.

What you'll need

• Knowledge of new laws and policy changes for the visa process.
• Experience examining documents to make sure they meet the specific requirements of a visa.
• Detailed understanding of the visa process for various countries.
• Knowledge and experience of work visas, business visas and tourist visas.
• Experience working in a high touch service environment where performance is measured.
• Background in business travel, leisure or airline reservations.
• Passion for excellence in client service.
• Excellent professional communication, both written and verbal.
• Detail-oriented, with the ability to act with integrity and deal sensitively with personal and confidential traveller information.
• Ability to research and resolve customer service and traveller issues independently and/or with suppliers.
• Ability to work under pressure, with a sense of urgency, while maintaining a professional rapport and multi-tasking, accepting and adapting to change quickly and professionally.
• Learning agility and ability to act on constructive feedback.
• Strong understanding of travel trends and industry best practices.

Details

• Location: Gurgaon, India.
• Flexibility in shifts to meet client needs.