Senior UI / UX Designer

Overview

Senior UI/UX Designer to shape how users interact with AI-powered workflows and agent systems, designing conversational interfaces, agentic experiences, and self-service analytics tools.

What you'll do

• Design end-to-end experiences for client-facing AI agent products, including conversational flows, agent handoffs, and multi-step automated workflows.
• Define patterns for uncertainty and confidence communication, error and fallback states, latency handling, and human-in-the-loop moments.
• Create conversational interfaces and self-service analytics experiences that make complex data science outputs, including MMM, forecasting, and incrementality, accessible to non-technical users.
• Create and maintain reusable AI interaction components that accelerate future product deployments.
• Partner with AI engineers to understand system capabilities and constraints, ensuring designs are feasible, resilient, and accurately represent model behavior.
• Lead discovery and user research with client stakeholders to validate concepts, identify friction, and inform the product roadmap.
• Produce high-fidelity prototypes to test agent experiences before engineering investment.
• Champion WCAG 2.2 AA standards, including screen-reader compatibility, keyboard navigation, and accessible handling of streaming and dynamic AI content.
• Establish UX standards, documentation, and design rationale records for the AI product portfolio.
• Work effectively with distributed teams, including offshore engineering, across regions and time zones.

What you'll need

• 5+ years of UI/UX design experience, supported by a portfolio demonstrating shipped, complex digital products.
• Strong command of interaction design, information architecture, and usability principles.
• Proficiency with modern design and prototyping tools, such as Figma.
• Excellent communication skills, with the ability to present design rationale to executives, engineers, and clients.
• Demonstrated ability to work independently and own design decisions end to end.
• Comfort working with ambiguity and changing technical constraints.

Nice to have

• Experience designing LLM-based products, including chatbots, copilots, or agent workflows.
• Familiarity with LLM concepts such as prompting, RAG, tool use, and model limitations.
• Background in media, advertising, or marketing technology.
• Experience designing analytics or business intelligence experiences, including dashboards and self-service data exploration.
• Experience contributing to or maintaining a design system at scale.
• Accessibility certification, such as IAAP CPACC or WAS, or experience conducting accessibility audits and assistive technology testing.
• Experience designing asynchronous, event-driven, or streaming interfaces.

Details

• Location: USA - Remote - Maryland.
• Full time, permanent.
• Annual salary range $94,875 - $95,000.
• Flexibility to attend an office as needed to meet Company and client needs.