Service Delivery Leader - F&A - R2R 4D

Overview

Lead end-to-end Media Reconciliation and Media Finance operations across multiple media channels, owning governance, client relationships and continuous improvement.

What you'll do

• Lead end-to-end Media Reconciliation operations across Broadcast, Digital, Print, Outdoor, and Direct Response media channels
• Own reconciliation governance, ensuring accurate invoice-to-buy matching, discrepancy resolution, buy actualization validation, and timely closure of open items, ensuring delivery against contractual commitments, SLAs, KPIs, quality, productivity, and customer expectations
• Drive resolution of complex reconciliation issues involving Agencies, media buyers, vendors, client finance teams, and agency stakeholders
• Develop strategic oversight of the Media Buy lifecycle, including buy setup, modifications, actualization, invoice receipt, reconciliation, clearance, and billing processes executed through media platforms
• Provide leadership across Media Finance operations with strong understanding of Media OTC processes including Billing, Media Receivables, Revenue Reconciliation, and dispute management
• Demonstrate strong understanding of both OTC and PTP processes and their interdependencies across agency, client, and vendor ecosystems
• Lead governance around Sequential Liability processes, client funding dependencies, vendor obligations, receivables exposure, and financial risk management
• Monitor operational performance through SLA/KPI dashboards, aging trends, reconciliation metrics, quality controls, and productivity measures
• Build and maintain strong relationships with client finance leadership, media investment teams, agency stakeholders, and vendor partners
• Lead governance reviews, business reviews, client escalations, and strategic planning discussions
• Establish robust governance frameworks around operational risk, data security, segregation of duties, financial controls, and compliance requirements
• Drive automation, digital transformation, process standardization, and continuous improvement initiatives across Media Finance operations
• Present executive-level insights, performance trends, risk assessments, and transformation roadmaps to leadership teams and client stakeholders

What you'll need

• Bachelor's degree in Accounting, Commerce, Economics, or Finance, or Master's degree in Finance
• Required skills: Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP)
• English language proficiency, Proficient - C2 (required)

Nice to have

• Certified Financial Analyst (CFA)
• Certified Information Systems Auditor (CISA)
• Financial Risk Manager (FRM)

Details

• Location: Noida, India (Stellar, STPI)
• Job type: Regular
• Work mode: Office
• Work shift: Any (India)