Service Delivery Leader - HRO - Payroll & Benefits 3

Overview

Lead service delivery for payroll and benefits operations within a HRO (HR Outsourcing) function, ensuring SLA adherence, customer satisfaction and compliant payroll processing.

What you'll do

• Ensure delivery meets customer expectations, adhering to SLAs and ensuring customer satisfaction through noise-free operations.
• Assess team performance against set standards, taking corrective actions when necessary to ensure goals are met.
• Identify and drive value beyond SLAs and contractual terms, uncovering transformation and value-sharing opportunities.
• Provide strategic leadership in relationship management and communication at all levels, coordinating multiple deadlines and creating cohesive teams.
• Oversee payroll processing service delivery, ensuring accuracy and compliance with legislation, including Build to Gross, Pay processing, and reporting.
• Lead and manage multi-disciplinary functions (process & technology) to operationalize the entire Finance and Accounting operations lifecycle.
• Coach, mentor, and train the team while facilitating process standardization, simplification, and automation to improve operational efficiency.

What you'll need

• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, or Masters - Business Analytics.
• Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountants of India (ICMAI).
• Required skills: Compensation Program Design, Data Analytics, Data Science, Global Payroll, Human Capital Management (HCM), Incentive Compensation, Payroll Management, Payroll Processing, Stakeholder Management.
• English language proficiency: Proficient - C2 (Required).

Details

• Location: Noida, Uttar Pradesh, India (Pegasus 2, Plot A 8A).
• Job type: Regular.
• Work mode: Office work.
• Work shift: Flex Time (India).