Service Delivery - Network Operations Lead

Overview

Lead enterprise network operations for DuPont's SD-WAN, firewall and security environments, and act as the technical focal point and escalation point for the AP region's TCOM incidents, changes, projects and suppliers.

What you'll do

• Provide global SD-WAN infrastructure support (Palo Alto Prisma SD-WAN), including site connectivity, HA, circuit and path troubleshooting, controller connectivity, templates and upgrades.
• Support data center network connectivity and coordinate with hosting and data center support teams.
• Maintain mapping between SD-WAN devices, ISP circuits, carrier handoffs, bandwidth and failover design.
• Provide operational support for the Palo Alto and Fortinet (FortiGate) environment, including incident diagnosis, policy-change coordination, upgrade and rollback planning, certificate dependencies and recurring defects.
• Support the Palo Alto Prisma Access environment and remote/branch secure access.
• Review firewall rule requests through the policy management process, follow up on implementation, validate rules and lead troubleshooting when rules do not work as expected.
• Own firewall and SD-WAN configuration standards, templates and approved exceptions.
• Serve as primary technical focal point and escalation point for AP-region incidents, changes, projects, suppliers and regional stakeholders.
• Support regional and global projects, including M&A, network refresh, site openings/exits, ISP orders and decommissions.
• Manage regional TCOM financials, POs, contracts and capital projects with procurement and vendors.
• Participate in P1/P2 follow-the-sun support and represent the region in RCA and change management processes.
• Lead technical discussions with vendors (manufacturer TAC support, carriers and the managed service provider) and internal stakeholders.
• Join and drive global P1/P2 and complex data center incident calls: gather evidence, ensure the right teams are engaged and support teams on firewall, SD-WAN and LAN issues.
• Analyze issues across LAN, WAN and security layers and coordinate troubleshooting with support vendors; support Root Cause Analysis.
• Maximize network performance by monitoring, troubleshooting outages, scheduling upgrades and working with other network leads on optimization.
• Manage TCOM processes (incidents, problems, changes, requests) by reviewing and approving change requests.
• Create and maintain SOPs, runbooks, KB articles and architecture documentation; support CMDB and asset alignment.
• Work with global vendors, solution architects and project managers to implement new global technology solutions, and support monitoring and automation initiatives.
• Coordinate with global infrastructure groups and ensure consistent adherence to IT standards and security policies.

What you'll need

• Minimum 8–10 years of experience in enterprise network operations and engineering.
• Experience with Palo Alto Prisma SD-WAN (ION), Palo Alto Prisma Access, Palo Alto NGFW (Panorama), Fortinet (FortiManager / FortiAnalyzer), Cisco routing & switching, and Cisco Wireless LAN.
• Strong experience implementing LAN and WAN services (LAN, WLAN, MPLS VPN, QoS, routing protocols, SD-WAN).
• Strong L2 and L3 troubleshooting across WAN and security layers.
• Good understanding of routing protocols (BGP, OSPF, RIP, static routing) and Layer-3 routing.
• Excellent understanding of LAN, Wireless LAN and WAN (IPsec, GRE), including site-to-site VPN and multi-vendor firewall interoperability.
• Good understanding of large data center network infrastructure and interconnect firewalls.
• Good understanding of NAT, DNS, TCP/IP addressing, security zones and policy design.
• Experience with ITSM tools, network monitoring and firewall policy management tools.
• Experience working with managed service providers and carriers in a multi-region environment.
• Good communication skills, with the ability to lead technical calls and report to management.
• Ownership and accountability for regional service quality and vendor performance.
• Ability to work across time zones and support follow-the-sun operations.

Nice to have

• Palo Alto certifications (PCNSE, Prisma SD-WAN) and/or Fortinet certifications (NSE 4 or higher / FCP / FCSS).
• Cisco certification (CCNP Enterprise or equivalent).
• Exposure to network automation and scripting (Python, PowerShell, APIs).

Details

• Location: Hyderabad, Telangana.
• Ability to work across time zones and support follow-the-sun operations.