Service Design and Delivery Lead

Overview

Enterprise Service Designer role on the RTX Enterprise Services team, orchestrating cross-functional teams to design scalable, end-to-end enterprise services and customer experiences.

What you'll do

• Orchestrate cross-functional teams to design end-to-end enterprise services.
• Facilitate the creation of wing-to-wing value streams and future-state service designs.
• Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners.
• Develop service blueprints, customer journeys, workflows, and operating models.
• Identify opportunities for standardization, digitization, automation, and AI enablement.
• Build service roadmaps and maturity plans.
• Ensure enterprise alignment, governance, and design standards are applied consistently.

What you'll need

• Bachelor's degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design.
• Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models.
• Proven ability to orchestrate cross-functional teams and influence senior stakeholders.
• Experience driving standardization, digitization, automation, and AI-enabled services.
• Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication.

Nice to have

• Experience with ServiceNow, ITIL, Agile, or enterprise service management.

Details

• Remote position, primarily offsite (from home); candidates may be asked to attend select interview steps in person.
• U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
• No security clearance required.
• U.S.-based role.