Service Desk Analyst I

Overview

Service Desk Analyst I is the first line of IT support for employees, supporting day-to-day IT operations in a fully remote setup based in India.

What you'll do

• Troubleshoot hardware, software, and access issues for employees.
• Manage and resolve IT support tickets using Jira.
• Configure, deploy, and support MacOS laptops and company devices.
• Administer SaaS applications including Google Workspace, Slack, Zoom, and Okta.
• Manage device configuration and security using MDM tools such as IRU.
• Support onboarding and offboarding, including user provisioning and deprovisioning.
• Document fixes and troubleshooting steps in Confluence.

What you'll need

• 2–3 years of experience in an IT support or service desk environment.
• Comfort supporting remote and distributed teams.
• Experience supporting MacOS devices and SaaS-based workplaces.
• Ability to manage multiple requests through a ticketing system.
• Comfort communicating clearly with technical and non-technical users.

Details

• Location: India Remote.
• Work hours: East/West Coast/etc. work hours.