Service Desk Engineer

Overview

Service Desk Engineer providing technical assistance to global users, troubleshooting and resolving IT issues across software, connectivity, and hardware.

What you'll do

• Provide service desk/helpdesk/desktop support to global users.
• Recognize, diagnose, research, isolate, and resolve reported problems with users.
• Troubleshoot and resolve issues involving operating systems, MS Office, email, special applications, internet connections, and hardware/peripherals.
• Route complex issues to internal next-level IT support using defined processes.
• Solve complex, non-routine problems using cost/benefit analysis to find innovative solutions.
• Work in night shifts to support users in the USA and other locations.

What you'll need

• Engineering/Science graduate.
• At least 2+ years of relevant experience in a service desk role.
• Strong verbal and written communication skills in English.
• Hands-on experience managing IT devices such as laptops, desktops, and accessories.
• Knowledge of the ITIL framework and information security concepts aligned with ISO 27001.
• Working knowledge of ticketing tools, preferably ServiceNow.
• Willingness to work only in night shifts.

Details

• Location: Chennai, India.