Service Support & Administration

Overview

Oversee administrative and operational support to the Service Team, ensuring timely processing of service activities, accurate documentation, coordination with customers and internal teams, and monitoring of service performance.

What you'll do

• Manage end-to-end service administration activities, including toll-free call management, service request logging, work order creation, dispatch, and closure tracking.
• Monitor service performance, maintain MIS reports and documentation, and ensure SLA compliance.
• Prepare and submit service/AMC contract and spares quotations, process customer orders, and coordinate invoicing and dispatching activities.
• Oversee inventory management, maintain stock accuracy, and ensure availability of critical service spares.
• Raise purchase orders for stock replenishment and coordinate with the Business Unit for timely delivery.

What you'll need

• Graduate in any discipline.
• 3-5 years of experience in service administration, service coordination, customer support, technical administration or a similar role.
• Good knowledge of MS Excel and MS Office, CRM, Navisions and service management systems.
• Good command of written and spoken English.
• Good documentation and data-management skills, problem-solving skills, and ability to prioritize multiple service activities.

Details

• Location: Bangalore, Karnataka, India.
• On-site role, supporting All India as per requirement.
• Reports to the Service Operations Manager; part of the Service department.