ServiceNow Implementation Senior Consultant

Overview

Design, develop and implement scalable solutions on the ServiceNow platform as a hands-on Senior Consultant, building enterprise applications, automating business processes and integrating external systems.

What you'll do

• Design, develop, configure and maintain scalable solutions on the ServiceNow platform using platform development best practices.
• Develop custom applications, workflows, integrations and reusable components leveraging JavaScript, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions and other platform capabilities.
• Configure and extend ServiceNow applications, including but not limited to ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM and custom applications based on client requirements.
• Develop and maintain REST and SOAP integrations with internal and third-party enterprise systems.
• Design and optimize Service Catalog offerings, workflows, record producers and self-service experiences using Employee Center, Service Portal and UI Builder.
• Build and support Workspace experiences, Next Experience components and mobile capabilities.
• Design and maintain data models, CMDB structures and Common Service Data Model (CSDM) relationships where applicable.
• Implement platform security using ACLs, application scoping, roles and security best practices.
• Collaborate with solution architects and technical leads to develop scalable, maintainable and upgrade-friendly platform solutions.
• Translate business requirements into technical designs and implementation plans using Agile methodologies.
• Perform code reviews, troubleshoot complex platform issues, optimize performance and support testing and deployment activities.
• Utilize source control, update set management, CI/CD pipelines and DevOps best practices to support application lifecycle management.
• Lead technical discussions, client workshops and design sessions, providing guidance on ServiceNow platform capabilities and best practices.
• Produce clear technical documentation, development standards and implementation artifacts.
• Mentor junior developers and contribute to the continuous improvement of development processes and coding standards.

What you'll need

• 3+ years of professional software development or platform engineering experience.
• 2+ years of hands-on ServiceNow development experience.
• Experience designing, developing and implementing enterprise solutions on the ServiceNow platform.
• Strong understanding of ServiceNow architecture, platform capabilities and application development best practices.
• Experience working within Agile delivery methodologies.
• Excellent analytical, problem-solving, communication and consulting skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Bachelor's degree.

Nice to have

• Strong JavaScript development skills and proficiency with ServiceNow scripting APIs and development frameworks.
• Experience with Flow Designer, IntegrationHub, App Engine Studio, Service Portal, UI Builder and Workspace development.
• Certifications preferred: ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); one or more ServiceNow Certified Implementation Specialist (CIS) certifications (ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM or other product areas); ITIL Foundation Certification.
• Experience building and supporting REST/SOAP integrations and API-based solutions.
• Knowledge of platform security, application scoping, ACLs and governance best practices.
• Experience with CMDB, CSDM, Discovery or Service Mapping.
• Familiarity with source control, Git, update sets, CI/CD and DevOps practices.
• Understanding of ITIL concepts and enterprise service management processes.
• Experience developing across multiple ServiceNow product areas is highly desirable.

Details

• Location: Noida, Uttar Pradesh, India.