Senior ServiceNow Software Engineer 1

Overview

Senior ServiceNow Software Engineer who designs, develops, configures, tests and supports scalable ServiceNow platform solutions, independently leads the technical delivery of moderately complex solutions, and mentors less experienced engineers.

What you'll do

• Design, configure, develop, test, deploy and support ServiceNow applications, modules and platform capabilities.
• Build and maintain scoped applications, data models, forms, workflows, Flow Designer flows and sub flows, business rules, script includes, client scripts, UI policies and related components.
• Develop secure integrations using REST/SOAP APIs, Integration Hub, import sets, transform maps, MID Server and other integration patterns as appropriate.
• Collaborate with product owners, platform architects, administrators, QA, security and other engineers to refine requirements and deliver platform solutions.
• Apply ServiceNow security controls, including roles, groups, access control rules, data policies and secure scripting practices.
• Monitor and improve solution performance, maintainability, accessibility and upgrade compatibility while minimizing unnecessary customization.
• Document solution designs, configurations, integrations, technical decisions, deployment procedures and operational support processes.
• Mentor junior associates by reviewing designs and code, sharing ServiceNow development standards and promoting reusable platform patterns.
• Contribute to Agile delivery, source control and application repository practices, CI/CD automation, governance and continuous improvement of the ServiceNow platform.

What you'll need

• 5 or more years of software engineering or related experience.
• At least 3 years of hands-on ServiceNow application development in an enterprise environment.
• Experience independently delivering moderately complex ServiceNow solutions across the software development lifecycle, from requirements refinement and technical design through deployment and production support.
• Proficiency with ServiceNow platform development, including scoped applications, tables and data models, forms, lists, business rules, script includes, client scripts, UI policies, notifications and access control rules.
• Strong JavaScript skills and experience with ServiceNow server-side and client-side APIs, including GlideRecord and related Glide APIs.
• Experience with Flow Designer and Integration Hub; familiarity with Workflow Editor in environments where legacy workflows remain in use.
• Experience designing and supporting integrations using REST/SOAP web services, scripted REST APIs, import sets, transform maps, authentication methods and MID Server.
• Experience with ServiceNow testing and deployment practices, including update sets, application repository or source control, instance promotion, upgrade validation and release verification.
• Understanding of ServiceNow security, performance, data integrity, platform governance and configuration practices that support maintainability and upgradeability.
• Strong problem-solving and analytical skills, including troubleshooting complex platform and integration issues.
• Ability to work independently while collaborating across business, product, architecture, security and engineering teams.
• Clear communication skills to explain platform capabilities, technical tradeoffs and solution designs to varied audiences.
• Demonstrated ability to mentor and support less experienced colleagues and promote consistent development standards.
• Sound judgment to balance business needs, platform capabilities, technical risk and long-term maintainability.
• Commitment to continuous learning and adapting engineering practices as ServiceNow capabilities and standards evolve.
• Bachelor's degree in computer science, software engineering, information systems or a related field, or equivalent practical experience.

Nice to have

• Experience with ServiceNow products relevant to the assigned team, with deep experience in one or more areas such as ITSM, ITOM, CMDB, CSM, HRSD, SPM or App Engine.
• Familiarity with clone planning and post-clone validation.
• Familiarity with web technologies such as HTML and CSS, and with Agile, DevOps, CI/CD and secure SDLC practices.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) strongly preferred.
• Additional ServiceNow certifications or credentials aligned with the team's supported products and capabilities.

Details

• Location: Hyderabad.
• Flexibility in schedule offered.