ServiceNow Developer III

Overview

Develop and support scalable ServiceNow applications and platform capabilities. Translate business requirements into secure, maintainable, and high-performing solutions while collaborating with Product Managers, stakeholders, and technical teams.

What you'll do

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
• Build and customize solutions using Business Rules, Client Scripts, UI Policies, Flow Designer, and server-side scripting.
• Develop and support integrations with external systems using REST APIs, SOAP APIs, Integration Hub, and MID Servers.
• Manage and support CMDB, CSDM, Discovery, and data quality initiatives.
• Participate in requirements gathering, solution design, sprint planning, and Agile delivery activities.
• Support platform upgrades, patching, release testing, and deployment activities.
• Troubleshoot production issues, perform root cause analysis, and ensure platform stability.
• Contribute to DevOps practices, including source control, CI/CD, and automated testing.
• Create and maintain technical documentation, process flows, and configuration guides.
• Ensure solutions comply with security, governance, audit, and FedRAMP requirements.
• Provide platform administration support, including user access, role management, and system maintenance.
• Collaborate with business stakeholders, developers, support teams, and vendors to deliver high-quality ServiceNow solutions.

What you'll need

• Bachelor’s degree in computer science, Information Systems, or a related technical field, or equivalent hands-on experience.
• 5+ years of progressive experience in ServiceNow development and administration.
• Strong verbal and written communication skills.
• Hands-on experience developing and supporting ServiceNow solutions using JavaScript and Glide APIs.
• Working knowledge of CMDB concepts and Common Service Data Model (CSDM).
• Experience with ServiceNow modules such as ITSM, ITOM, IRM/GRC, Employee Center, or custom scoped applications.
• Experience developing integrations using REST APIs, SOAP APIs, OAuth, Integration Hub, and MID Servers.
• Familiarity with App Engine Studio, UI Builder, Service Portal, and Workspaces.
• Experience working within Agile/Scrum development environments.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Understanding of platform data models, automation frameworks, and scalable solution design principles.
• Ability to support platform administration, configuration, testing, deployment, and production support activities.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification required.

Nice to have

• Experience working with ServiceNow modules such as ITOM, Discovery, HAM (Hardware Asset Management), SAM (Software Asset Management), and IRM/GRC.
• Experience participating in ServiceNow platform upgrades, patching, regression testing, and release validation activities.
• Familiarity with DevOps practices, including source control, CI/CD pipelines, and automated deployment processes.
• Experience working within regulated or security-focused environments such as FedRAMP.
• Proven ability to independently deliver moderate to complex ServiceNow enhancements and projects.
• Strong collaboration skills with the ability to work effectively across business and technical teams.
• Experience mentoring junior developers and contributing to development best practices.
• Strong troubleshooting, root cause analysis, and technical documentation skills.
• Continuous learning mindset with a passion for emerging ServiceNow capabilities and platform innovation.
• Desire to grow into technical leadership and solution design responsibilities over time.

Details

• Location: India; the company introduction states that technology teams are based in Bangalore, India, and the India organization is based in Bengaluru.
• The company describes itself as remote first and requires camera/video capability and camera use for all virtual meetings.
• Flexible work experience supports remote, hybrid, and office-based models across team needs.
• Video participation is required for virtual meetings.