ServiceNow Developer IV

Overview

Senior ServiceNow Developer IV role on the Availity India team in Bengaluru, designing and delivering enterprise-grade ServiceNow solutions within a Fed Ramp environment.

What you'll do

• Design, develop, and customize ServiceNow applications across modules such as ITSM, ITOM, IRM/GRC, CSM, and more within a Fed Ramp environment.
• Build complex workflows, business rules, UI policies, data policies, client/server scripts, and automation rules using Flow Designer.
• Develop robust integrations using REST/SOAP APIs, MID Servers, Integration Hub, and third-party connectors (e.g., Microsoft, AWS, Azure, Jira, etc.).
• Maintain and enhance ServiceNow CMDB health and discovery capabilities using ITOM modules.
• Lead DevOps implementation for ServiceNow (CI/CD pipelines, Automated Testing Framework (ATF), Git integration).
• Participate in workshops and requirement-gathering sessions with cross-functional teams to align platform features with business outcomes.
• Identify gaps, inefficiencies, and opportunities for process improvement through automation and digitization using the ServiceNow platform.
• Prepare detailed documentation for workflows, architecture diagrams, data models, and user guides.
• Ensure platform compliance with IT security, data privacy, and audit requirements.

What you'll need

• Bachelor's degree in computer science, Information Systems, or a related technical field, or equivalent years of progressive hands-on experience showing continued levels of ownership and accountability.
• Strong verbal and written communication skills.
• 8+ years of progressive experience in ServiceNow development and platform architecture.
• Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.
• Hands-on experience with ITSM, ITOM, IRM/GRC, HRSD, CSM, and/or custom scoped applications.
• Proven experience in Agile or Scrum methodology.
• Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).
• Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.
• Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.
• Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.
• Basic understanding of data modeling, process automation, and platform scalability strategies.
• Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.
• Strong problem-solving skills and a proactive approach to platform improvements.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Nice to have

• Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed.
• Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations.
• Experience in handling enterprise-level ServiceNow upgrades and release readiness testing.

Details

• Location: Bengaluru, India.
• Flexible work model across remote, hybrid, and office-based arrangements.
• Video camera capability is required for all virtual meetings; candidates unable to use a camera for all virtual meetings should not apply.