ServiceNow Developer, Aladdin Platform Engineering, Associate

Overview

Join BlackRock's ServiceNow Centre of Excellence and Innovation as a ServiceNow Developer, configuring, developing and deploying secure, scalable solutions on the platform and supporting its evolution.

What you'll do

• Design, configure, develop, test and implement scalable ServiceNow solutions, including workflows, Flow Designer, business rules, UI policies, access controls, catalogue items and platform administration.
• Partner with business stakeholders, Enterprise Architects, IT teams and delivery partners to translate requirements into solutions aligned with platform architecture, governance and change-control standards.
• Integrate ServiceNow with third-party systems and applications using appropriate integration frameworks and application programming interfaces (APIs).
• Provide application support by monitoring ticket queues, troubleshooting incidents and defects, performing root-cause analysis, and supporting platform upgrades and performance optimisation.
• Guide developers, administrators and delivery partners in applying reusable patterns, development standards and ServiceNow best practices.
• Apply knowledge across ServiceNow architecture and modules including ITSM, ITOM, ITAM, HRSD and CSM, while evaluating emerging capabilities such as UI Builder, Now Assist and artificial intelligence-powered workflows to improve platform value.

What you'll need

• 5+ years of ServiceNow platform experience delivering enterprise-scale solutions.
• Strong knowledge of platform architecture, JavaScript, application programming interfaces (APIs), integrations, security, governance, scalability and maintainability.
• Experience translating business requirements into solution designs and technical architectures, including architecture review and design assurance.
• Working knowledge of Information Technology Infrastructure Library (ITIL) processes and ServiceNow products such as ITSM, ITOM, ITAM, HRSD, Configuration Management Database (CMDB) and CSM.
• Experience in application or IT support, with strong analytical, problem-solving and troubleshooting capabilities in a customer-focused environment.
• Strong stakeholder management and communication skills, with the ability to take initiative, collaborate effectively and balance business value, technical constraints and risk.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) and relevant Implementation Specialist certification(s).

Nice to have

• Experience with platform strategy, modernisation or digital transformation initiatives, with exposure to Now Assist, AI Agents, AI Specialists or related intelligent automation capabilities.

Details

• Location: Mumbai, India.
• Hybrid work model: at least 4 days in the office per week, with the flexibility to work from home 1 day a week.