ServiceNow Senior Analyst -Developer

Overview

Senior Analyst role supporting the implementation, configuration, and day-to-day operations of the ServiceNow platform, reporting to the VP.

What you'll do

• Design and develop custom ServiceNow solutions using Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Catalog Client Scripts.
• Build and maintain scoped applications using App Engine.
• Develop advanced workflows using Flow Designer and Integration Hub.
• Create and enhance Service Portal / Workspaces (UI Builder) components.
• Design and implement integrations using REST / SOAP APIs, MID Server and Integration Hub spokes.
• Integrate ServiceNow with IAM (Azure AD / LDAP / SSO) and third-party systems.
• Handle inbound/outbound integrations, data transforms, and error handling.
• Implement and maintain CMDB aligned with CSDM standards.
• Develop Discovery, Service Mapping, and data normalization logic.
• Ensure data quality through the Identification & Reconciliation Engine (IRE).
• Follow OOTB-first and upgrade-safe development principles.
• Optimize scripts for performance, scalability, and maintainability.
• Troubleshoot complex issues across server-side and client-side code.
• Support upgrades, hotfix testing, and regression validation.
• Mentor and guide junior developers.
• Participate in technical design reviews and code reviews.
• Work closely with Architects, Product Owners, and Business Analysts.

What you'll need

• Strong hands-on experience with ServiceNow platform architecture.
• Expertise in ITSM, ITOM, ITAM, CMDB (CSDM) and IRM.
• Expertise in Flow Designer and Integration Hub.
• Expertise in scoped applications and App Engine.
• Expertise in UI Builder / Workspace architecture.
• Solid understanding of REST/SOAP APIs.
• Solid understanding of MID Server architecture.
• Solid understanding of security (ACLs, roles, data protection).
• 6-10 years in IT, with 6+ years on ServiceNow.
• Prior experience as ServiceNow Technical Lead / Senior Developer.
• ServiceNow Certified System Administrator (CSA) certification, required.

Nice to have

• ServiceNow Certified Application Developer (CAD) certification, strongly preferred.

Details

• Location: Pune.