SFCC Lead QA

Overview

Lead end-to-end quality assurance for Salesforce Commerce Cloud (SFCC) storefront, checkout, order and post-purchase journeys, validate integrations, and act as QA lead for business-critical SFCC releases.

What you'll do

• Own end-to-end QA activities for Salesforce Commerce Cloud (SFCC) projects and releases.
• Validate SFCC storefront, checkout, payment, order management, fulfillment, and post-purchase journeys.
• Test SFCC Business Manager configurations including catalogs, promotions, campaigns, price books, inventory, and customer groups.
• Create and execute Test Plans, Test Cases, Test Scenarios, and Test Strategy documents.
• Perform Functional, Regression, Integration, System, UAT, Smoke, and Sanity Testing.
• Validate integrations between SFCC and OMS, Payment Gateways, Tax Engines, Shipping Providers, and third-party systems.
• Conduct Cross-browser, Cross-device, Responsive, Accessibility (WCAG), Localization, and Internationalization testing.
• Participate in Agile ceremonies including sprint planning, backlog grooming, story reviews, and retrospectives.
• Manage defects through logging, triaging, tracking, root cause analysis, and closure.
• Lead QA sign-off discussions and release readiness assessments.
• Support UAT, Production Validation, Hypercare, and Post-Release Monitoring activities.
• Coordinate testing efforts across business, product, development, and external stakeholder teams.
• Review test execution reports, release documentation, and quality metrics.
• Mentor junior QA engineers and promote QA best practices.
• Drive continuous improvement initiatives, automation opportunities, and regression suite optimization.

What you'll need

• 7+ years of Quality Assurance experience with at least 3-5 years of Salesforce Commerce Cloud (SFCC) testing experience.
• Strong hands-on experience in Salesforce Commerce Cloud (SFRA).
• Deep understanding of SFCC Business Manager (BM) administration and configurations.
• Experience testing complex B2C eCommerce applications.
• Strong understanding of Catalog Management, Price Books, Promotions & Campaigns, Inventory Management, Customer Groups, and Order Lifecycle Management.
• Experience validating storefront, checkout, and post-purchase customer experiences.
• Strong knowledge of B2C Commerce architecture and system integrations.
• Experience testing integrations with OMS, Payment, Tax, and Shipping systems.
• Hands-on experience in Functional, Regression, Integration, System, UAT, and Smoke Testing.
• Cross-browser and Cross-device Testing expertise.
• Responsive Web Testing experience across Desktop, Mobile, and Tablet devices.
• Accessibility (WCAG) Testing experience.
• Localization and Internationalization Testing experience.
• Experience with Test Planning, Risk Assessment, Defect Management, and Quality Reporting.
• Agile/Scrum project experience.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Nice to have

• Experience with Headless Commerce and Composable Commerce architecture.
• Experience testing Mobile Applications (iOS and Android).
• API Testing experience using Postman or similar tools.
• Exposure to Selenium, Katalon, Playwright, or other automation frameworks.
• Experience with Google Analytics, Adobe Analytics, and web tracking validation.
• Experience testing multi-site, multi-language, and multi-currency implementations.
• Knowledge of Loyalty, Marketplace, and Subscription Commerce models.
• Exposure to Cloud Platforms and Release Management processes.
• Experience establishing reusable regression suites and automation strategies.
• Prior experience leading enterprise-scale eCommerce releases and mentoring QA teams.

Details

• Location: DGS India - Bengaluru - Manyata N1 Block.
• Employment type: Full time, permanent.