Site Facilities Manager, Bengaluru

Overview

Lead day-to-day facilities operations at eBay's Bengaluru (ETV) workplace, ensuring a consistent and positive workplace experience for employees. Reports to the Country Facilities Manager.

What you'll do

• Deliver seamless, efficient, and high-quality day-to-day facilities operations for the Bengaluru workplace through strong partnership with the IFM vendor and other service delivery partners
• Act as the primary on-site contact for employees, responding to requests with a customer-focused and empathetic approach
• Manage vendor performance against SLAs, KPIs, and service standards, ensuring consistent delivery across all services
• Support workplace changes and projects (e.g. moves, adds, changes), ensuring minimal disruption to business operations
• Maintain accurate operational records, including service tickets, vendors, and assets
• Find opportunities to improve service delivery and enhance employee experience, while supporting site-level incident response and business continuity readiness

What you'll need

• 5+ years of relevant experience in facilities or workplace operations within a complex corporate environment
• Experience leading onsite teams, IFM vendors, and service partners, including service delivery, vendor performance, and SLA/KPI governance
• Ability to engage with employees in a respectful, empathetic, and supportive manner
• Strong employee and customer experience mindset, with a proactive, solutions-oriented approach and the ability to manage multiple priorities in a fast-paced workplace environment
• Solid financial and commercial management experience, including budgeting, forecasting, purchase orders, invoice management, cost control, and identifying operational efficiencies
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams
• Proficiency in English

Nice to have

• A relevant bachelor's degree or professional qualification
• Proficiency in the local language

Details

• Location: Bengaluru, India (ETV workplace)
• Reports to the Country Facilities Manager