SMSTR131 - Associate - Nishant

Overview

As an Associate, you will ensure timely and accurate invoice processing, monitor outstanding invoices, manage escalations and support backlog reduction, working with internal teams, clients and external stakeholders to maintain SLA adherence and operational excellence.

What you'll do

• Monitor invoice outstandings and aging reports to ensure timely closure of pending invoices.
• Manage and escalate invoice processing issues proactively to minimize delays and business impact.
• Ensure adherence to defined SLAs and consistently achieve operational performance targets.
• Support invoice processing planning, workload management, and backlog reduction initiatives.
• Conduct regular team meetings and provide constructive feedback to team members.
• Drive process improvement and efficiency initiatives, including implementation of system or process enhancements.
• Identify automation opportunities to reduce manual efforts and improve productivity.
• Analyze root causes of non-STP (Straight Through Processing) invoices and recommend corrective actions.
• Collaborate with production teams to understand operational challenges and communicate key issues to management.
• Build and maintain strong relationships with clients, external counterparties, and internal stakeholders.
• Prepare and maintain reports, dashboards, and operational metrics using Excel.
• Support training, mentoring, and development of team members.
• Stay updated on industry trends, best practices, and process developments.
• Ensure compliance with company policies, code of conduct, and HR guidelines.

What you'll need

• Functional skills in invoice processing and Accounts Payable operations.
• Invoice aging and outstanding management.
• Escalation management.
• SLA monitoring and compliance.
• Backlog management.
• Process improvement and operational efficiency.
• Root cause analysis.
• Stakeholder management.
• Advanced MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas, reporting).
• Data analysis and reporting.
• Process automation exposure.
• Knowledge of Straight Through Processing (STP) concepts.
• Strong communication and presentation skills.
• Client and vendor relationship management.
• Team collaboration and leadership.
• Problem-solving and analytical thinking.
• Planning and organizational skills.
• Ability to influence and drive change.
• Coaching and mentoring ability.
• Attention to detail and time management.
• Understanding of Accounts Payable / invoice lifecycle processes.
• Understanding of audit, compliance, and governance requirements.
• Awareness of industry trends and operational best practices.
• Experience in Accounts Payable, Invoice Processing, Shared Services, Finance Operations, or BPO/KPO environments.
• Proven experience managing invoice backlogs, escalations, and SLA-driven operations.
• Demonstrated ability to identify and implement process improvements and automation opportunities.

Nice to have

• VBA / Excel Macros.
• Knowledge of SG business operations.
• Proficiency in Microsoft Excel and experience in Accounts Payable, Invoice Processing, or Finance Operations environments will be an advantage.

Details

• Location: Mumbai, Maharashtra, India.