SMSTR54 - Associate - Pranav

Overview

Associate role responsible for timely and accurate invoice processing, monitoring outstanding invoices, managing escalations, and supporting backlog reduction initiatives.

What you'll do

• Monitor invoice outstandings and aging reports to ensure timely closure of pending invoices.
• Manage and escalate invoice processing issues proactively to minimize delays and business impact.
• Ensure adherence to defined SLAs and consistently achieve operational performance targets.
• Support invoice processing planning, workload management, and backlog reduction initiatives.
• Conduct regular team meetings and provide constructive feedback to team members.
• Drive process improvement and efficiency initiatives, including implementation of system or process enhancements.
• Identify automation opportunities to reduce manual efforts and improve productivity.
• Analyze root causes of non-STP (Straight Through Processing) invoices and recommend corrective actions.
• Collaborate with production teams to understand operational challenges and communicate key issues to management.
• Build and maintain strong relationships with clients, external counterparties, and internal stakeholders.
• Prepare and maintain reports, dashboards, and operational metrics using Excel.
• Support training, mentoring, and development of team members.
• Stay updated on industry trends, best practices, and process developments.
• Ensure compliance with company policies, code of conduct, and HR guidelines.

What you'll need

• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Formulas, Reporting).
• Experience in Accounts Payable, Invoice Processing, Shared Services, Finance Operations, or BPO/KPO environments.
• Proven experience in managing invoice backlogs, escalations, and SLA-driven operations.
• Demonstrated ability to identify and implement process improvements and automation opportunities.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and team collaboration skills.
• Understanding of Accounts Payable / Invoice Lifecycle Processes.
• Knowledge of Straight Through Processing (STP) concepts.
• Understanding of audit, compliance, and governance requirements.
• Attention to detail and time management.

Nice to have

• VBA / Excel Macros.
• Knowledge of SG business operations.
• Exposure to data analysis, reporting, and process automation.

Details

• Location: Mumbai, Maharashtra, India.