Software Engineer (AI with Gen AI)

Overview

Develop and implement innovative AI solutions to enhance customer interactions, streamline processes, and drive overall business growth.

What you'll do

• Design, develop, and deploy advanced AI models, including machine learning algorithms, natural language processing, and computer vision, to address specific customer experience challenges.
• Collect, clean, and analyze large datasets to identify patterns, trends, and insights that inform AI model development and optimization.
• Integrate AI solutions seamlessly into existing customer experience systems and platforms, ensuring a cohesive and personalized customer journey.
• Continuously refine and improve AI models to enhance their accuracy, efficiency, and effectiveness in delivering exceptional customer experiences.
• Develop and test AI-powered prototypes and proofs of concept to demonstrate the feasibility and value of proposed solutions.
• Work closely with cross-functional teams, including product managers, designers, and customer success representatives, to align AI initiatives with business objectives and customer needs.
• Keep abreast of the latest advancements in AI technology and industry best practices to ensure solutions remain cutting-edge.

What you'll need

• Bachelor's degree required.
• Strong programming skills in Python or other relevant programming languages.
• Experience with popular AI frameworks and libraries, such as TensorFlow, PyTorch, and Scikit-learn.
• In-depth knowledge of machine learning algorithms, including supervised, unsupervised, and reinforcement learning.
• Experience with natural language processing techniques, such as text classification, sentiment analysis, and language generation.
• Knowledge of cloud platforms, including AWS, GCP, and Azure, and their AI services.
• A passion for delivering exceptional customer experiences through innovative AI solutions.
• Knowledge of customer relationship management systems and customer data platforms.
• Experience with AI-powered chatbots or virtual assistants.
• Knowledge of ethical AI practices and data privacy regulations.

Nice to have

• Security and SaaS experience strongly preferred.

Details

• Locations: Bengaluru, Hyderabad, and Pune, India.