Software Engineer, Enterprise Apps

Overview

Build and own full-stack enterprise applications and services on the CX Shared Agent Platforms and SFDC Solutions team, powering customer experience and compliance operations across Coinbase.

What you'll do

• Build and ship full-stack services and applications using Golang, gRPC, TypeScript, and React to support CX agent workflows and automation.
• Own the design, implementation, and integration of third-party platforms (Salesforce, Maestro QA, Assembled) that extend Coinbase's internal CX tooling capabilities.
• Drive platform modernization efforts, including support for strategic platform transitions and evolving the agent platform landscape.
• Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges.
• Lead code reviews, architecture discussions, and testing practices that raise the quality bar across the team and support reliable, high-traffic production systems.
• Identify and mitigate technical risks during design and implementation, proactively adapting approaches to maintain platform reliability.

What you'll need

• 5+ years of experience in software engineering.
• Proficiency in Go and hands-on experience building scalable backend services using gRPC and event-driven architectures (Kafka or similar).
• Demonstrated full-stack development capability with TypeScript/JavaScript and modern component-based frameworks (React), delivering production-quality applications.
• Experience operating production systems on AWS with Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including implementation of rate limiters, caching, load balancing, and observability tooling.
• Proven track record evaluating, integrating, and extending third-party SaaS platforms in a production enterprise environment.
• Experience mentoring engineers on design patterns, testing practices, and deployment processes in a distributed, multi-timezone team.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Details

• Remote-first, but not remote-only; expect to get together quarterly for in-person working sessions called "surges."
• Annual base salary range (excluding equity and bonus): R$341.240 to R$359.200 BRL.
• Application limit: maximum of 3 applications within a 6-month period.