Software Engineer-Platform Engineering (L3)

Overview

Software Engineer for Twilio’s Platform Engineering (L3), building and operating highly available, massive-scale distributed backend systems across dual cloud infrastructure.

What you'll do

• Design, build, and operate automations to manage Kubernetes clusters at scale.
• Drive rigorous code reviews with high unit, integration, and component testing standards.
• Manage and enhance AWS and Azure infrastructure via Terraform (Infrastructure as Code).
• Standardize metrics, alerts, and distributed tracing for deep observability across core data pipelines.
• Identify technical debt, system bottlenecks, and single points of failure while balancing refactoring and delivery.
• Mentor junior engineers and lead technical sprint planning across distributed engineering nodes.

What you'll need

• 4+ years of professional software engineering experience building and operating resilient backend services at scale using Kubernetes.
• Experience with CAPI and EKS and managing zero-downtime Kubernetes cluster upgrades (including node draining, API deprecations, and PodDisruptionBudgets).
• Practical experience leveraging AI-assisted development tools (e.g., Claude Code).
• Hands-on experience implementing GitOps workflows with ArgoCD and automated pipeline orchestration with Harness (or equivalent CI/CD).
• Strong hands-on experience with Shell, Terraform, Yaml, and Go (Golang).
• Solid experience deploying and managing production workloads in cloud environments (AWS services like EKS/EC2/S3 or Azure equivalents like AKS/VM/Blob Storage).

Details

• Work mode: Remote (US).
• May require occasional travel for in-person project or team meetings.
• Not eligible for hiring in CA, CT, NJ, NY, PA, WA.