Software Engineering MTS – Production Support & AI Automation

Overview

Early-career Software Engineering MTS role in Salesforce's AI-native Academy, combining production support with building automation and AI agents to reduce manual work and improve system reliability.

What you'll do

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
• Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
• Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.

What you'll need

• 3+ years of programming experience in at least one language, such as Python, Java, JavaScript, TypeScript or Go.
• An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
• An ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
• A degree in computer science, engineering or a related field, or equivalent practical experience.

Nice to have

• Building scripts, internal tools or workflow automation.
• Salesforce platform working knowledge, preferably with Salesforce admin certification and APEX hands-on experience, or desire to obtain certification.
• Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
• Developing or integrating AI agents, large language models or knowledge retrieval systems.
• Supporting enterprise applications or investigating production incidents.
• Applying secure coding practices, access controls and audit logging.

Details

• Location: Hyderabad, India.
• Participation in scheduled support or on-call rotations.