Software Engineering Senior Manager - HIH - Evernorth

Overview

Senior Manager to lead software engineering for a mission-critical PBM Contact Center platform supporting real-time customer service operations.

What you'll do

• Lead and manage software and quality engineering teams across onshore/offshore and vendor models.
• Own end-to-end delivery for application enhancements and modernization initiatives.
• Guide architecture and design for scalable, distributed systems and microservices/API orchestration.
• Develop integrations with hundreds of downstream enterprise services.
• Identify and drive AI/GenAI use cases within the platform and integrate AI capabilities into existing applications.
• Own production stability through incident management, root-cause analysis, and observability improvements.
• Partner with business/product/architecture teams to define roadmaps, manage risks, and communicate execution status.

What you'll need

• 12-15+ years of experience in software engineering.
• 5+ years of experience leading engineering teams.
• Proven experience in large-scale, distributed enterprise systems.
• Strong experience working in Agile/Scrum delivery models.
• Strong experience with Java, Spring Boot, and ReactJS (or modern UI frameworks).
• Experience integrating via microservices, distributed systems, and API-based integrations.
• Working knowledge of cloud platforms (AWS/Azure), container platforms (OpenShift/Kubernetes), and CI/CD/DevOps practices.

Nice to have

• Experience in Healthcare or Pharmacy Benefit Management (PBM) domain.
• Exposure to Contact Center platforms or real-time agent-facing systems.
• Experience with platform modernization or legacy transformation programs.
• Certifications in Cloud, Kubernetes, or Agile methodologies.

Details

• Role involves leading engineering across a globally distributed delivery model.