Software Engineering Solution Lead

Overview

Lead the technical direction and delivery of backend solutions within a high-performing agile team. Ensure technical designs align with architectural standards, security requirements and business objectives while enabling development, testing, deployment and operational support through a DevOps model.

What you'll do

• Lead backend solution design and implementation in alignment with enterprise architecture, security standards and business objectives.
• Drive coding, testing, deployment and operational support best practices within a CI/CD and DevOps framework.
• Provide technical guidance and mentoring to developers and quality engineers.
• Ensure solutions are performant, maintainable and meet business and customer needs.
• Collaborate with Architecture, Operations, Security, Data, Tech Enablement and Product teams to ensure compliance and integration.
• Support production systems, troubleshoot issues and implement fixes to maintain service reliability.
• Maintain documentation for technical designs, processes and operational procedures.
• Work across multiple delivery teams, coordinating with offshore teams and onshore architects and stakeholders.
• Participate in agile ceremonies and contribute to continuous improvement.
• Provide architectural oversight and stakeholder coordination for Amazon Connect implementations, including call flows, routing and Lambda integrations.
• Collaborate with contact centre operations and product teams to translate business requirements into IVR and routing designs.
• Support Amazon Connect integration with CRM and backend systems, particularly Salesforce.

What you'll need

• Strong expertise in backend software design, development and architecture.
• Experience building and maintaining RESTful APIs and microservices at scale.
• Solid experience with AWS cloud services and containerisation using Docker and Kubernetes.
• Strong understanding of CI/CD pipelines and DevOps practices.
• Experience with test automation frameworks including Selenium, Playwright and JMeter, and implementing unit, integration and end-to-end tests.
• Knowledge of security best practices and compliance requirements.
• Exposure to Amazon Connect, including call flows, routing profiles, queues and Lambda integrations.
• Understanding of IVR design principles and telephony concepts including SIP, PSTN and CTI.
• Experience or familiarity with Salesforce integration, particularly in a contact centre context, including Service Cloud and CTI.
• Proven ability to lead engineering teams.
• Ability to work in an onshore/offshore model and coordinate across time zones.
• Strong communication and stakeholder management skills to bridge India-based delivery teams with Australian architects and product owners.
• Ability to lead technical discussions and influence decisions without direct authority.

Nice to have

• Java and Spring are strongly preferred.
• Familiarity with React or Next.js is a plus.
• AWS certification such as Solutions Architect or Developer.
• Agile certification such as CSM or SAFe.
• Experience in telecommunications, utilities or subscription-based services.

Details

• Employment type: Permanent.
• Location: Bengaluru, Karnataka.
• The role works flexibly; the source states that employees can choose where, when and how they work.
• The role involves coordination across time zones with offshore teams, Australian architects and product owners.
• Background checks are part of the hiring process for identified candidates.