Solutions Engineer

Overview

Solutions Engineer owning the technical relationship for clients adopting AlphaSense's Enterprise Suite (connectors, API, and MCP), from discovery through trial, implementation, launch, and expansion, in coordination with Account Management.

What you'll do

• Own technical discovery with client engineering, data, and business leaders, mapping each client's architecture and authentication requirements and scoping use cases for the Enterprise Suite.
• Partner with Account Executives on net new deals, Implementation on active rollouts, and Account Managers on existing accounts, carrying technical ownership at every stage of the account.
• Own proofs of concept and trials that show how the Enterprise Suite fits each client's workflows, and partner with Sales to move evaluations to close.
• Guide clients from signed contract to production, including authenticating GraphQL requests, deploying across cloud, and configuring SSO and SCIM provisioning.
• Serve as technical owner for a portfolio of accounts and grow Enterprise Suite adoption and consumption as clients expand from their first team across the organization.
• Own technical escalations, such as authentication errors and credential or license problems, by testing API requests and reviewing logs.
• Turn patterns from the field into structured feedback for Engineering and Product.
• Build scripts and internal tools that scale how Support and Implementation teams handle client requests, such as permission updates and content ingestion.

What you'll need

• 5+ years in a client-facing technical role, such as solutions engineering, solutions architect, or sales engineering, working with large enterprise clients.
• Skilled at open-ended discovery and asking insightful questions before recommending a solution.
• Adept at translating technical details into terms business stakeholders care about.
• Hands-on engineering experience, such as working as a software engineer or on projects that show you can write and debug code.
• Understanding of REST or GraphQL APIs, identity protocols such as OAuth 2.0, SAML, and SCIM, and at least one cloud platform (AWS, Google Cloud, or Microsoft Azure).
• Thrive in ambiguous, high-growth environments and can deliver for clients and solve new problems on your own while playbooks and enablement are still being built.

Nice to have

• Strong preference for experience selling to or performing Analyst roles in Banking, Asset Management, Private Markets, or corporate and consulting teams in complex enterprise environments.
• Degree in computer science or a related technical field.
• Worked with MCP, LLM-based workflows, or AI agents.

Details

• Location: Remote (US) or New York City.
• Base compensation range: $156,000 to $180,000 USD, plus possible performance-based bonus, equity, and benefits.