Enterprise Solutions Engineer

Overview

As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to showcase Cresta to potential customers. You will provide technical insights and solutioning, conduct product demos, manage technical validation activities, and help develop the business case during the sales cycle.

What you'll do

• Qualify new sales opportunities by understanding customer requirements and converting them to Cresta technical requirements.
• Partner with Enterprise Account Executives to discover and understand prospects' situations and challenges.
• Lead discovery calls with prospective customers and internal cross-functional teams to build and deliver product demos.
• Solve problems for potential customers and demonstrate the value of the Cresta product.
• Provide prospects with insights and learnings from your experience helping customers improve contact center and customer experience operations.
• Drive adoption during proof of values by training individual managers and users on the Cresta solution.
• Translate prospect use cases into technical solutions and demonstrate the path to ROI.
• Deliver product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals.
• Run ROI workshops to translate the solution into a financial business case proposal.
• Provide feedback to product management about successes and failures in the field.
• Act as a liaison between sales, the customer, and Cresta's technical teams.

What you'll need

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles.
• Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations.
• A strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike.
• Desire to practice and prepare presentations or demos meticulously, always striving for perfection.
• Be a natural problem-solver and be resourceful in leveraging internal teams and cross-functional collaboration to move deals forward.
• Be a fast learner with a passion for new technology and a talent for simplifying complexity for customers.
• Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments.
• Embody Cresta's core Operating Principles.

Nice to have

• 2+ years of AI sales engineering experience.
• Experience in a high-growth startup environment.

Details

• Location: United States.
• Remote role.