Solutions Engineer, Canada

Overview

Glean is seeking a Solutions Engineer to help enterprise customers in Canada connect complex business and technical challenges to practical outcomes with Glean.

What you'll do

• Partner with Account Executives to navigate complex, multi-stakeholder deal cycles, including executive stakeholders.
• Lead technical discovery with customers to understand business goals, workflows, technical requirements, stakeholders, and success criteria.
• Create and demonstrate tailored customer environments based on industry, line of business, and customer use cases.
• Plan and manage technical proofs of concept (POCs), aligning scope, success criteria, and next steps with customers.
• Lead customer-facing technical discussions, including security conversations, to address questions and build confidence in Glean's security posture.
• Work cross-functionally with Product and Engineering to relay customer feedback, support customer requests, and represent the voice of the customer.
• Develop ROI analyses, business cases, and presentations that connect technical fit to customer outcomes.

What you'll need

• 5+ years of experience in Sales Engineering, Solutions Engineering, or Solutions Consulting at a SaaS company.
• Bachelor's degree in Computer Science or a related field.
• Demonstrated experience partnering with Account Executives on technical sales cycles with enterprise customers.
• A consultative approach to solving customer business challenges, with a track record of addressing technical and security objections.
• Familiarity with at least one major cloud environment (GCP, AWS, or Azure).
• Proficiency in Python or Java.
• Ability to configure, monitor, and maintain API-based integrations.
• Excellent written and verbal communication skills.
• A motivated, self-starting approach and the ability to thrive in a fast-paced, collaborative team environment.

Details

• Location: remote, must be based in Canada.
• Standard on-target earnings (OTE) range of $145,000–$220,000 annually (USD), determined by factors such as location, level, job-related knowledge, skills, and experience.