Solutions Engineer (EMEA Shift)

Overview

Solutions Engineer within the GTM organisation in India, acting as a trusted technical advisor to the local sales team, partners and customers, supporting the EMEA region with EMEA Account Executives.

What you'll do

• Perform interactive demonstrations of the Glean platform to prospective customers.
• Educate the technical teams of prospective customers on the architecture of the Glean platform, articulating how the solution works in the context of their landscape.
• Scope and execute sponsored pilot and Proof of Value (PoV) exercises to validate technical requirements and business objectives.
• Educate and train customers and partners on the product so they are set up for success.
• Present at company-sponsored events such as Google Cloud Next and AWS re:Invent.
• Liaise with Glean product managers and engineers to investigate issues, raise feature requests, and understand the future roadmap.
• Be responsible for the technical success and delivery of sales opportunities alongside Account Executives.

What you'll need

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least 4+ years of experience in enterprise software pre-sales.
• Experience using value-based discovery frameworks.
• Excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
• Ability to explain complex technical concepts in layman's terms to educate and train customers, prospects, and partners.
• Comfortable presenting both virtually and in person.
• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
• Familiarity with identity services and SSO providers such as Azure/Entra ID and Okta, and protocols such as SAML, SCIM, and OIDC.
• Familiarity with APIs, including sending and receiving data from API endpoints, and troubleshooting issues.
• Familiarity with security concepts and tools such as firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Details

• Location: Bangalore, India (Bangalore office).
• Work mode: Hybrid, 3 days a week in the Bangalore office.
• Working hours: 2:00 PM – 11:00 PM IST, supporting the EMEA region.