Solutions Engineer

Overview

The Solutions Engineer joins ShipBob's Revenue team to understand the strategic needs of mid-market clients and deliver technical solutions that support their growth and success. The role partners with Sales, Implementation and Success teams and reports to the Manager, Solutions Engineering.

What you'll do

• Collaborate with merchants to understand their business goals and craft tailored solutions that align with strategic objectives and technical requirements.
• Support key sales stages, including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations, by translating complex requirements into actionable insights.
• Immerse yourself in merchants' technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
• Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact.
• Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams.
• Maintain deep expertise in industry trends, ShipBob's evolving service offerings, and competitive differentiators to position value effectively.
• Stay aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy.
• Perform additional duties and responsibilities, as necessary.

What you'll need

• 5-7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving.
• Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency.
• Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes.
• Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences.
• Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences.
• Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency.

Details

• Remote, in the following states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI.
• Targeted base salary of up to $70,000, plus eligibility for the company's discretionary bonus plan.
• Benefits include medical, dental, vision and basic life insurance, paid maternity/parental leave, paid holidays, flexible time off, paid sick leave, wellness days, and a 401K match.
• Applications are accepted on an ongoing basis.