Specialist - BPM Process Optimisation

Overview

Specialist in BPM Process Optimisation based in Chennai, reporting to the Process Optimisation Director, supporting the end-to-end management and evolution of the BPM platform. This is a permanent role.

What you'll do

• Co-develop the direction of the BPM approach and maintain methodologies, modeling standards, governance and guidelines so process assets are consistent, trusted and reusable.
• Act as tool administrator: manage configurations, metadata and access, and ensure data integrity.
• Communicate directly with software providers and internal technology teams to prioritize enhancements and resolve issues.
• Model and document end-to-end business processes using BPMN 2.0, guiding strategic projects with high-quality process maps that drive efficiency, quality and compliance.
• Lead onboarding of new users to the BPM platform, deliver training and certification, and run clinics and office hours to build capability and community.
• Analyse and redesign business processes to improve efficiency and effectiveness, identifying daily work optimisation opportunities using AI and linking process insights to automation, mining and continuous improvement.
• Operate within Agile methodology, managing backlogs and status analyses, and work virtually across time zones while balancing multiple initiatives.

What you'll need

• Solid understanding of process modelling techniques, tools, frameworks and standards.
• Strong experience in at least one BPM platform (e.g. BIC, Bizagi, Aris, Signavio etc.).
• Ability to model and document end-to-end business processes using BPMN 2.0.
• Capable of acting as tool administrator and performing requirement gatherings and status analyses.
• Ability to communicate and articulate requests directly to software providers, alongside other internal technology teams.
• Ability to analyse and design business processes to improve efficiency and effectiveness.
• Ability to seek daily work activities optimisation with AI utilization.
• Energetic and self-motivated.
• Strong time management skills with ability to work at pace, handling multiple initiatives at one time.
• Comfortable with working virtually in a global environment.
• Proficiency in English.
• Experience of working in Agile methodology.

Nice to have

• Experience of related BPM capabilities such as Process/Task Mining, Robotics Process Automation, Low Code automation, BPM and workflow tools.
• Experience of working in Agile methodology.
• Six Sigma or Lean Management Green Belt certified.
• Experience in change management projects and process optimization initiatives.

Details

• Location: Chennai, India.
• Work mode: a minimum of three days per week from the office.
• Employment type: permanent.
• Closing date: 29-Oct-2026.