Specialist, Client Financial Relations, Ratings

Overview

Specialist role in the Credit and Collections team at S&P Global, responsible for collecting overdue B2B accounts receivable while protecting revenue and providing excellent customer service.

What you'll do

• Follow up with clients rigorously over calls and emails for payment of overdue invoices.
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Own customer disputes through to resolution.
• Ensure all activities are completed in line with internal controls and published processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly and completely to customer and internal enquiries.
• Escalate debt issues to account manager and line manager.
• Work closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries and disputes in time.
• Provide general customer service regarding refunds, payment forms, payment discrepancies, tax forms/procedures, payment histories, and statements of account.
• Note and report customer status through account reviews, account notes and meetings with business stakeholders.
• Assist in maintaining customer contact information.
• Perform other related tasks as required and support knowledge sharing across the global Credit and Collections team.

What you'll need

• 2+ years of experience in a B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service.
• Strong attention to detail and goal orientation.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.

Nice to have

• Basic knowledge of MS Office Suite including Excel.
• Knowledge of SAP, Salesforce or HighRadius in an AR environment.

Details

• Location: Hyderabad, Telangana.
• Employment grade: 08 (for internal use).