Specialist- Commercial Reporting & Analytics (CRA)

Overview

Lead the end-to-end operational and commercial coordination for Commercial Reporting & Analytics (CRA), covering monthly operating cadence, quarterly leadership reporting, recharge management, workforce planning and FTE governance.

What you'll do

• Lead the end-to-end recharge cycle across services, ensuring accurate inputs, validated assumptions and reconciliations to volumes, workforce plans and approved cases.
• Prevent missed recovery, maintain audit-ready models and support the shift from FTE-based to volume-based charging.
• Own monthly FTE actuals and forecasts, coordinating hiring, attrition, internal moves and phasing.
• Explain variances versus budget and plan, keep approvals current, and align capacity with demand, utilization, efficiency and recharge outcomes.
• Provide analytical support on labor, third-party spend, internal recharges and efficiency.
• Track purchase orders and accruals, prepare reconciliations and schedules, and surface risks, opportunities and corrective actions for monthly reviews and planning cycles.
• Maintain consolidated tracking of benefit delivery, insourcing and efficiency initiatives.
• Validate assumptions and outcomes with collaborators, align reporting across workforce, recharge and P&L, and highlight realization risks early with practical mitigations.
• Produce a complete, consistent monthly operational and commercial pack and coordinate leadership reporting on a quarterly basis.
• Translate sophisticated detail into decision-focused summaries that explain movements, implications and required actions, and drive data consistency and automation across systems and dashboards.
• Act as the central coordination point across Finance, Service Leads, key process coordinators, and Business Leads, managing the calendar for data collection, validation, submission, and follow-up.
• Lead governance reviews, oversee actions to closure, and influence without authority to set a higher standard for data accuracy and completeness.

What you'll need

• 8-12 years of meaningful experience in operations management, business operations, commercial operations, finance operations, PMO, workforce planning, shared services or a comparable cross-functional role.
• Demonstrated experience with cost allocation, recharges, budgeting, forecasting, accruals, commercial analysis or P&L support.
• Experience consolidating inputs from multiple teams and presenting accurate reporting to senior collaborators.
• Solid understanding of benefits realization, productivity measurement and governance processes.
• Bachelor's degree or equivalent experience or equivalent confirmed experience in finance, business, operations, analytics or a related discipline.
• Commercial and financial competence, with understanding of P&L drivers, labor and third-party costs, recharges, accruals, forecasts and budgets.
• Analytical thinking, with the ability to reconcile sophisticated datasets, identify anomalies, test assumptions and explain variances clearly.
• Collaborator influence, building trusted relationships and influencing senior collaborators without direct authority.
• Executive communication, developing simple, clear summaries from detailed operational and financial information.
• Planning and control, running recurring cycles reliably, maintaining documentation and handling high-pressure deadlines.
• Digital fluency with sophisticated Excel capability and confident use of PowerPoint and Power BI.
• Continuous improvement attitude to simplify processes, strengthen controls and advance reporting automation and data quality.

Nice to have

• Familiarity with Jira and ServiceNow.
• Experience supporting the transition from fixed headcount billing to usage-based charging, including service catalogues and true-up mechanisms.
• Background in shared services, global operations or multi-service environments with sophisticated collaborator landscapes.
• Proven track record establishing a single source of truth across multiple systems and driving automation in operational and finance reporting.
• Exposure to third-party spend analytics, purchase-order lifecycle management and quarter-end readiness.

Details

• Location: India - Chennai.
• Work mode: in-person; on average a minimum of three days per week from the office.
• Career level: D2.