Specialist - HRO - Payroll & Benefits 4A

Overview

Specialist role in Genpact's HRO Payroll & Benefits team, running end-to-end payroll, compliance and query resolution for Australian and New Zealand payroll.

What you'll do

• Process day-to-day, end-to-end payroll for all employees across weekly, fortnightly and monthly cycles, including pay runs, reconciliations, overpayments, termination calculations and reporting.
• Create and review off-cycle and ad hoc payments, and validate payroll inputs including timesheets, benefits, deductions and bonuses.
• Action Payroll Control Centre (PCC) alerts to maintain accuracy.
• Process end-to-end terminations, including final pay, Employment Termination Payments (ETPs), redundancy, leave encashments and statutory reporting.
• Administer employee leave entitlements accurately, including annual, personal, long service, parental and termination-related payouts.
• Ensure end-to-end compliance with Australian payroll legislation (Fair Work Act, National Employment Standards, Modern Awards, Enterprise Agreements and applicable federal and state regulations) alongside New Zealand requirements.
• Interpret and apply Modern Awards and Enterprise Agreements accurately: classifications, overtime, penalty rates, allowances, shift loadings, public-holiday payments and leave entitlements.
• Support PAYG withholding, Single Touch Payroll (STP) reporting and annual finalisation, Superannuation Guarantee and SuperStream compliance, and payroll tax across states and territories.
• Keep current with legislative and regulatory change and validate employee and contractor classifications to reduce misclassification risk.
• Apply governance controls (4-eye checks, reconciliation, exception handling and risk mitigation), keep records and payslips audit-ready, and support stakeholders during client payroll audits.
• Analyse payroll data to spot trends, discrepancies and improvement opportunities, and prepare payroll reports for management and audit.
• Monitor service performance and system analytics to surface continuous-improvement opportunities, and meet KPIs aligned with People Services SLAs.
• Resolve Tier 2 payroll queries within SLA, supporting the People Advisory team, and respond to employee queries on pay, deductions and benefits.
• Escalate complex issues to leadership and support newer team members by sharing knowledge and good practice.
• Work across SAP Payroll, SuccessFactors, Kronos and Spinifex (Help Desk, Reporter, Documents) to run payroll and team-member lifecycle processes, maintaining confidentiality and data integrity.
• Support process improvements and change delivery for key customer requirements and system changes, and contribute to User Acceptance Testing (UAT).

What you'll need

• Bachelor's degree in Commerce, Economics or Finance, or Master's degree in Business Administration or Business Analytics.
• Required skills: Global Payroll, Incentive Compensation, Payroll Management, Payroll Processing, Payroll Taxes, Workday Payroll.
• English language proficiency: Proficient, C2.

Nice to have

• Certified Payroll Professional (CPP), Chartered Institute of Payroll Professionals (CIPP).
• Certified Public Accountant (CPA), Perfekt Szolnok.

Details

• Location: Noida, Uttar Pradesh, India (Pegasus 2, Plot A 8A).
• Work mode: Office.
• Work shift: Variable (India).
• Job type: Regular.