Specialist I – IT Digital Workplace Services

Overview

Provides technical IT support to enable users at multiple locations to perform their business activities, acting as the site advocate for issue resolution and managing site-level technology projects and initiatives.

What you'll do

• Prioritize and facilitate support issues, including break-fixes, site projects, IT initiatives and compliance activities.
• Provide administrative functions in coordinating site activities.
• Act as the site advocate to facilitate the resolution of issues, large or small, with a sense of urgency.
• Own larger issues while working with other support teams until resolution.
• Develop key relationships with IT SMEs, leadership and the user base, and monitor user experience.
• Provide C-level support for incidents and requests.
• Drive the adoption of new technologies to support business needs.
• Be a key thought leader for IT strategies and solutions.
• Create relationships with key partners to help drive solutions.
• Assist in or manage planning and execution of IT optimization projects in the region, including coordination with local parties to inform them of new technologies.
• Promote, enforce and sometimes create IT policies, processes and standards.

What you'll need

• Working experience in WAN and LAN topology and support.
• Working experience in Microsoft products.
• Ability to physically rack and stack IT equipment across multiple site locations and to walk long distances based on site requirements.
• Driver's license.
• English (spoken and written) skills.
• Fluency in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint and Project.
• Working experience to install, configure and set up workstations, servers and printers.
• Minimum 5-10+ years of proven experience in IT customer support and business partnership.

Nice to have

• Bachelor's degree in computer science or related field, or commensurate experience.
• IT support certifications (Microsoft, A+, etc.).
• Visio skills.
• Own car (preferably).

Details

• Location: Bangalore, India (MBS).